Clik here to view.
Sell the sizzle, AND the steak!
I read a Wall Street Journal article this week by Timothy W. Martin titled, Choice Advice From Meat Cutters. The article highlighted the benefits of training butchers at leading supermarket chains to...
View ArticleClik here to view.
Extra! Extra! Read all about it!
I recently bought some fresh fish at Whole Foods Market. As is customary, I waited my turn as customers who arrived before me had their orders fulfilled. When it was my turn, an employee behind the...
View ArticleClik here to view.
The power of the unexpected
In 2007, I read the outstanding book by Chip and Dan Heath titled, Made to Stick. In the book, the authors identified a number of principles that contribute to a message or experience being memorable....
View ArticleClik here to view.
Service words
In my reading, I’ve come across three unique words that have expanded my customer service vocabulary and, for me, reinforce various aspects of exceptional customer service: cosset, lagniappe, and...
View ArticleClik here to view.
Sell the sizzle, AND the steak!
TweetI read a Wall Street Journal article this week by Timothy W. Martin titled, Choice Advice From Meat Cutters. The article highlighted the benefits of training butchers at leading supermarket...
View ArticleClik here to view.
Extra! Extra! Read all about it!
TweetI recently bought some fresh fish at Whole Foods Market. As is customary, I waited my turn as customers who arrived before me had their orders fulfilled. When it was my turn, an employee behind...
View ArticleClik here to view.
The power of the unexpected
TweetIn 2007, I read the outstanding book by Chip and Dan Heath titled, Made to Stick. In the book, the authors identified a number of principles that contribute to a message or experience being...
View ArticleClik here to view.
Service words
TweetIn my reading, I’ve come across three unique words that have expanded my customer service vocabulary and, for me, reinforce various aspects of exceptional customer service: cosset, lagniappe, and...
View Article
